Sales isn’t always fun and games. This customer told me he was buying the car, so I stayed 2 hours after closing on my wife’s birthday, filled the tank, had the car washed, helped get his insurance switched over, and spent time making sure the bank information was correct so everything would be ready when he arrived. After all of that, he test drove the car and decided it wasn’t for him. Would you have been frustrated too, or is this just part of the business?